Refund policy

Kenvago accepts eligible return requests for home and garden décor products within:

30 calendar days after delivery

1. Return Eligibility

To qualify for a return, decorative items should generally be:

  • In original condition

  • Unused beyond reasonable inspection

  • Complete with original components

  • Returned with accessories

  • Returned with original packaging where reasonably possible

2. Home Décor Products

Indoor decorative products should not be:

  • Permanently installed

  • Drilled into walls

  • Glued or permanently mounted

  • Altered

  • Painted or refinished

  • Damaged after delivery

where the return is based on preference rather than a defect.

3. Garden and Outdoor Décor

Garden décor items should not show damage caused by:

  • Improper installation

  • Misuse

  • Unintended outdoor exposure

  • Severe weather exposure contrary to product instructions

  • Customer modification

This does not affect rights relating to products that were defective when delivered.

4. Decorative Lighting

For decorative lighting products, all included:

  • Cables

  • Charging accessories

  • Controllers

  • Stands

  • Mounting components

should be returned where applicable.

5. Damaged or Defective Décor

If a product arrives:

  • Broken

  • Cracked

  • Chipped

  • Incorrect

  • Missing components

  • Not functioning as described

please contact:

service@kenvago.com

Provide clear photos so we can review the issue.

6. Visual Variations

Minor differences in:

  • Color

  • Texture

  • Finish

  • Pattern

  • Decorative appearance

may occur because of photography, screens, production, or material characteristics.

Minor visual variation alone may not constitute a defect where the product otherwise matches its description.

7. How to Request a Return

Contact:

service@kenvago.com

Please provide:

  • Order number

  • Product name

  • Reason for return

  • Relevant photos

Do not return products before receiving instructions.

8. Return Shipping

If the return is caused by a confirmed error, damaged item, or eligible defect attributable to us, appropriate return arrangements may be provided.

For preference-based returns, return shipping may be the customer's responsibility unless otherwise required by law.

9. Refund Processing

After an eligible returned item has been received, inspected, and approved, refunds are generally processed within:

5–10 business days

Refunds are normally returned to the original payment method.

10. Non-Returnable Products

Subject to applicable law, certain products may not qualify for return if they have been:

  • Permanently installed

  • Significantly altered

  • Damaged by misuse

  • Used beyond reasonable inspection

  • Personalized or customized

  • Clearly identified as final sale

11. Contact

Email: service@kenvago.com
Customer Service: +1 9294511308