FAQ

What types of products does Kenvago sell?

Kenvago primarily offers decorative products for indoor and outdoor living spaces.

Our catalog may include home décor, garden décor, decorative lighting, seasonal decorations, tabletop accents, wall décor, patio accents, and related decorative accessories.

Can all Kenvago products be used outdoors?

No.

Only products specifically described as suitable for outdoor use should be placed outdoors.

Please review each product page before exposing a decorative item to rain, sunlight, moisture, frost, or other outdoor conditions.

Are decorative lighting products suitable for outdoor use?

This depends on the specific product.

Only use decorative lighting outdoors when the product page specifically states that it is suitable for outdoor use.

Will the color look exactly the same as the website photos?

We aim to display products accurately.

However, slight differences may occur because of:

  • Photography

  • Lighting

  • Screen settings

  • Production variation

  • Material finish

What if my décor arrives damaged?

Contact service@kenvago.com and provide:

  • Your order number

  • Product photos

  • Packaging photos

We will review the issue.

How long does processing take?

Orders are generally processed within 1–3 business days.

How long does delivery take?

Estimated shipping time after dispatch is generally 7–20 business days.

Can I return a home décor item?

Eligible items may be returned within 30 calendar days after delivery, subject to our Return & Refund Policy.

Can I return a garden decoration after putting it outside?

Products should remain in returnable condition.

Damage caused by misuse, improper installation, or outdoor exposure contrary to the product instructions may affect return eligibility.

Can I return installed wall décor?

If an item has been permanently installed, drilled, glued, modified, or damaged during installation, it may not qualify for a preference-based return.

What if a decorative light does not work?

Contact us with your order number and clear photos or other information showing the issue.

Please also confirm that the product has been powered or charged according to its instructions.

How long do refunds take?

Approved refunds are generally processed within 5–10 business days after inspection and approval.

How do I contact Kenvago?

Email: service@kenvago.com
Customer Service: +1 9294511308