Privacy policy
Kenvago respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how information may be collected and used when you browse, purchase, or interact with home and garden décor products through https://kenvago.com.
Kenvago is operated by Guangzhou Medao Technology Co., Ltd.
1. Information We May Collect
When you browse or purchase our indoor and garden décor products, we may collect information including:
Information You Provide
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Name
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Email address
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Telephone number
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Billing address
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Shipping address
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Order details
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Customer service communications
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Product questions
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Return or refund requests
Shopping and Product Interaction Information
We may collect information about how visitors interact with our home and garden décor catalog, including:
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Products viewed
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Decorative categories browsed
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Items added to cart
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Searches performed
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Products purchased
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Pages visited
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Approximate interaction time
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Referral source
This information may help us understand customer interest in categories such as home décor, garden accents, decorative lighting, seasonal decorations, and related products.
2. How We Use Information
We may use information to:
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Process orders for home and garden décor products
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Arrange shipping
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Provide tracking information
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Answer product questions
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Assist with damaged decorative items
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Process returns and refunds
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Improve product descriptions
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Improve website navigation
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Understand customer interest in décor categories
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Improve marketing and advertising
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Prevent fraud
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Comply with legal obligations
3. Cookies
Kenvago may use cookies and similar technologies.
Cookies may help us:
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Remember items in your shopping cart
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Remember browsing preferences
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Understand which décor products customers view
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Analyze website performance
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Measure advertising effectiveness
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Improve product recommendations where applicable
Customers may control certain cookies through their browser settings.
4. Third-Party Services
We may use third-party services for:
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Website hosting
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E-commerce functionality
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Payment processing
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Shipping and logistics
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Customer service
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Analytics
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Advertising
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Fraud prevention
These providers may process information according to their own privacy practices.
5. Shopify
Kenvago uses Shopify to support our online store, product pages, cart, checkout, and commerce operations.
Shopify may process information necessary to support these services.
6. Advertising Services
We may use advertising services to promote Kenvago's home and garden décor products and measure advertising performance.
Advertising providers may use cookies, device identifiers, or similar technologies where permitted.
AppLovin Advertising Services
Kenvago may use or interact with AppLovin advertising services to promote products such as home décor, garden décor, decorative lighting, or seasonal decorative items.
For information regarding AppLovin's privacy practices, please review:
https://legal.applovin.com/privacy/
7. Sharing of Information
We may share information where necessary with:
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Payment providers
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Shipping providers
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E-commerce technology providers
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Analytics services
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Advertising partners
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Customer support providers
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Professional advisers
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Authorities where legally required
8. Data Security
We use reasonable safeguards intended to protect customer and order information.
No method of internet transmission can be guaranteed to be completely secure.
9. Data Retention
We may retain information as reasonably necessary for:
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Order records
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Customer support
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Returns
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Refunds
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Fraud prevention
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Accounting
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Legal compliance
10. Privacy Requests
Depending on applicable law, customers may have rights relating to access, correction, deletion, or certain uses of personal information.
Privacy requests may be submitted to:
11. Contact
Guangzhou Medao Technology Co., Ltd.
Room 504, No. 6, Panlong West 5th Lane, Nancun,
Baiyun District, Guangzhou, Guangdong, China
Email: service@kenvago.com
Customer Service: +1 9294511308