Shipping & Delivery

Kenvago ships home and garden décor products directly to customers.

Because our catalog may include decorative lighting, ornaments, garden accessories, planters, tabletop décor, and other decorative goods, appropriate packaging is used based on the type of product being shipped.

1. Processing Time

Orders are generally processed within:

1–3 business days

Processing may include:

  • Order verification

  • Product preparation

  • Packaging

  • Shipping label preparation

2. Shipping Time

After shipment, estimated delivery is generally:

7–20 business days

Processing time and transit time are separate.

3. Packaging of Décor Products

We aim to package decorative products appropriately for transportation.

Depending on the item, packaging may include protective materials intended to help protect:

  • Decorative surfaces

  • Glass or transparent components

  • Lighting components

  • Painted finishes

  • Garden ornaments

  • Fragile accessories

Packaging style may vary depending on the product.

4. Tracking

Tracking information will be provided where available after shipment.

Please allow time for tracking systems to update.

5. Large or Irregular Décor Items

Certain décor items may have larger dimensions or irregular shapes.

Where applicable, these products may:

  • Use different packaging

  • Arrive separately

  • Require additional handling

  • Be shipped in more than one package

6. Outdoor and Garden Décor

Garden décor products may be packed to protect decorative surfaces during shipping.

Customers should inspect outdoor decorative items after delivery and before installation or placement.

7. Shipping Damage

If decorative products arrive cracked, broken, bent, chipped, or otherwise damaged during delivery, contact us promptly.

Please provide:

  • Order number

  • Photos of the damaged product

  • Photos of the shipping packaging

  • Photos showing the affected area

8. Address Accuracy

Customers are responsible for providing a correct delivery address.

Please verify all address details before completing checkout.

9. Delivery Delays

Shipping delays may occur because of:

  • Carrier conditions

  • Weather

  • Customs

  • Public holidays

  • High-volume periods

  • Transportation disruptions

  • Events beyond our reasonable control

10. Contact

For shipping questions regarding home or garden décor products:

Email: service@kenvago.com
Customer Service: +1 9294511308