Contact Information

Our customer support team is available to assist with questions regarding our home and garden décor products, orders, shipping, returns, and product information.

You may contact us if you need help with:

  • Product dimensions

  • Decorative placement

  • Materials or finishes

  • Indoor or outdoor suitability

  • Product color or style questions

  • Decorative lighting products

  • Garden décor products

  • Order status

  • Shipping information

  • Damaged decorative items

  • Returns or refunds

Customer Support

Store Name:
Kenvago

Operated by:
Guangzhou Medao Technology Co., Ltd.

Business License Entity:
Guangzhou Medao Technology Co., Ltd.

Email:
service@kenvago.com

Customer Service:
+1 9294511308

Registered Address:
Room 504, No. 6, Panlong West 5th Lane, Nancun,
Baiyun District, Guangzhou, Guangdong, China

Website:
https://kenvago.com

Product Questions

Before purchasing home or garden décor, we recommend reviewing:

  • Product dimensions

  • Material information

  • Color or finish

  • Installation or assembly requirements, if applicable

  • Indoor or outdoor use information

  • Power requirements for decorative lighting, where applicable

If you need additional product information, please contact us before placing your order.

Damaged Decorative Items

Because some home and garden décor products may contain fragile, decorative, or finished surfaces, please inspect your order after delivery.

If an item arrives damaged, please contact us with:

  • Your order number

  • Clear photos of the item

  • Photos of the packaging

  • A brief explanation of the issue

This helps us evaluate the issue more efficiently.

Returns

Please contact us before returning any product.

Do not send products directly to our registered business address unless our customer service team has specifically instructed you to do so.